Rockwell Automation Software

Overview

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This automation software project engaged over 500 individuals, including more than 40 designers, to develop an advanced cloud-based tool. This tool enables industrial software engineers to collaborate effectively within a streamlined workflow, resulting in faster time-to-market and a more cost-effective development process.

Rockwell Automation software offers several outdated automation products that do not meet user needs and expectations. Additionally, these products are not cloud-based, and collaboration requires third-party tools, leading to miscommunication.

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How

Through user and business research, we identified the pain points and expectations crucial for enhancing user workflow in office and onsite settings when using the machines. This resulted in a team of over 500 individuals collaborating simultaneously with extreme coordination.

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Problem

The product had various types of users, not just role-based, but also activity-based. This required us to consider two scenarios: users working with and without gloves. Certain features were entirely new to them, such as collaborating with peers and version management, among others. The product entailed various functionalities that impacted the operations of other teams. This involved using component and behavior definitions, necessitating ongoing communication with all relevant teams, stakeholders, and the design team.

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Proposal

A cloud-based platform offering users greater flexibility by enabling them to retrieve lost work and collaborate in real-time. Additionally, the platform seamlessly integrates with other company applications, providing a unified user experience across the suite of products. Each team was responsible for various features, defining design system components (visual and behavioral), and conducting user testing for all flows.

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Project stages

- Research
- Definition
- Ideation
- Prototyping
- Testing
- Design System creation
- Hand off for developers
- Visual QA

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Result

A 5-year project for a complete redesign and development of the automation software, incorporating new features identified through extensive user research and technical validation.