Salesforce Trailhead

As a UX/UI designer, I contributed to the design of several pages within Salesforce's Trailhead platform. My role involved collaborating closely with stakeholders to understand user needs, such as seamless navigation, clear learning paths, and accessible resources.

While the research team handled data collection and analysis, I collaborated in defining research objectives, crafting test scripts, and interpreting insights to inform design decisions. My role was to translate research findings into actionable design improvements, ensuring the product aligned with user needs and business goals.

As a product designer reflecting on the ideation and prototyping stages for Trailhead.com, I prioritized fostering a collaborative and creative environment. This involved organizing sessions that encouraged divergent thinking and co-creation among stakeholders, ensuring diverse perspectives were integrated. In the prototyping phase, I adopted an iterative approach, progressing from low to high-fidelity prototypes—including sketches, wireframes, and mockups—to refine concepts through continuous testing. This process allowed me to align the product closely with user needs and expectations.

For learners, I designed intuitive pages that provide seamless access to modules, badges, trails, and resources, ensuring a clear and motivational skill-building experience. For administrators, I developed dashboards and reporting tools that track user progress and engagement effectively. By incorporating Salesforce's Lightning Design System guidelines and iterating based on feedback, I ensured the platform remained accessible, scalable, and aligned with Trailhead’s mission of democratizing learning and fostering professional growth.

Check the platform: trailhead.salesforce.com

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